1. Scope and Our Different Roles
This Policy applies when you visit taranov.digital, contact Taranov Digital, discuss or purchase a project, receive ongoing services, use an enabled customer account, or otherwise interact directly with us. In those situations, Taranov Digital determines why and how the information is processed.
We may also host websites and process forms, leads, content, analytics, and related information on behalf of customers. For that customer-directed processing, the customer generally determines the purpose of the processing and is responsible for its own privacy notice, consent choices, and responses to website visitors. Taranov Digital acts as a service provider or processor under the applicable agreement and assists the customer as required by that agreement and applicable law.
2. Information You Provide Directly
We may collect your name, organization, role, email address, phone number, communication preference, website, project type, timeline, budget range, service area, project details, messages, proposal and contract information, billing records, support requests, and other information you choose to provide through forms, email, text messages, calls, or project tools.
Customers and authorized users may also provide business facts, services, locations, photographs, videos, project details, reviews, website content, domain information, technical access, and account permissions needed to deliver website development, migration, technical SEO, managed web services, hosting, or support.
3. Information Processed Through Customer Websites
Depending on a customer's website and enabled services, we may process visitor names, contact information, inquiry details, requested services, project locations, referral and campaign information, form submissions, chat or message content, call metadata, lead status, and related communications on the customer's behalf.
Call recording, transcription, chat, advertising pixels, or similar optional features are used only when configured for a customer. The customer is responsible for determining whether notice or consent is required and for using those features lawfully.
4. Information Collected Automatically
We and our service providers may collect limited technical and usage information, including IP address, browser and device type, operating system, pages viewed, dates and times, referring page, approximate location derived from IP, form or button interactions, security events, and diagnostic data through hosting logs, analytics, performance monitoring, and security tools.
5. How We Use Information
We use information to respond to inquiries; assess project fit; prepare proposals, Orders, and agreements; design, develop, migrate, host, secure, measure, operate, and support websites; deliver technical SEO and performance work; route and measure leads; provide customer accounts and publishing tools; process billing; communicate about services; troubleshoot problems; prevent fraud and abuse; improve our services; enforce agreements; and comply with legal obligations.
When we process information for a customer, we use it according to the customer's documented instructions, the applicable agreement, and applicable law.
8. No Sale of Personal Data or Targeted Advertising
Taranov Digital does not sell personal data and does not process personal data collected through taranov.digital for targeted advertising as those terms are defined by applicable Texas privacy law. We also do not use customer leads for our own targeted advertising. If these practices change, we will update this Policy and provide any legally required notice and opt-out method before the new practice applies.
9. Customer Data, Content, and Leads
Customers retain their rights in business content, leads, and analytics data. Taranov Digital processes that information to deliver the website and enabled services. We do not claim ownership of customer leads and do not sell them. Customers control their own sales follow-up and are responsible for the lawfulness of their communications and data use.
10. AI-Assisted Features
Where enabled, AI-assisted features may process customer-supplied project facts, text, audio, or images to suggest structure, editing, metadata, classifications, transcription, extraction, or other improvements. We seek to limit inputs to information needed for the feature. Customers should not provide sensitive or regulated personal data to AI features unless an appropriate workflow has been expressly agreed and remain responsible for reviewing content before publication or use.
11. Texas and Other Privacy Rights
Subject to applicable law and exceptions, individuals may have the right to confirm whether we process their personal data, access it, correct inaccuracies, delete it, obtain a portable copy, and opt out of processing for targeted advertising, sale, or certain profiling. Taranov Digital does not discriminate against a person for exercising an applicable privacy right.
Requests concerning information controlled directly by Taranov Digital may be sent to [email protected]. Please describe the request and the relationship or website involved. We may verify your identity and authority before responding. If we deny a request, you may appeal by replying to the decision with “Privacy Appeal” in the subject line.
If your information was submitted to a customer's website, contact that customer first. We will assist the customer with a verified request as required by our agreement and applicable law.
12. Data Retention
We retain information only as reasonably necessary for the purposes described in this Policy, including providing and securing services, maintaining business and tax records, resolving disputes, enforcing agreements, preventing abuse, meeting legal obligations, and maintaining limited backups. Retention depends on the type of information, customer instructions, the active service or project period, and legal requirements.
After a managed or hosted service ends, available customer content, leads, and business data are handled according to the applicable agreement and transition process. Some information may remain in backups or records until it is deleted under normal retention cycles or retained for a lawful business purpose.
13. Data Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information under our control. No system is completely secure. Customers and account users should use unique passwords, multi-factor authentication where available, least-privilege access, and secure methods for credentials.
14. Sensitive Information
Do not submit payment card numbers, financial account credentials, government identifiers, health information, precise geolocation, biometric information, children's data, or other sensitive or regulated personal information through ordinary website forms, email, chat, text message, publishing tools, or AI features unless an appropriate workflow has been expressly agreed.
15. Children
Taranov Digital's website, customer accounts, and business services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
16. Processing Locations
We are based in the United States. Information may be processed in the United States and other locations where our service providers operate. Where required, we use contractual or other measures intended to support lawful transfers.
17. Changes
We may update this Privacy Policy as our services, vendors, and legal obligations change. The revised version will be posted here with a new “Last updated” date. Material changes will apply prospectively unless otherwise stated or required by law.
18. Contact
Privacy questions and requests may be sent to [email protected] or by mail to Taranov Digital LLC, 26700 Kuykendahl Rd, The Woodlands, TX 77375, United States.